This policy describes how we collect, receive and use personal information through this website.
How you may provide us with personal information
1. By visiting our website
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.
However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html
2. By making a reservation
We require basic information (name, preferred contact details, payment information) in order to administer the hotel booking and to ensure the best service possible. You may also submit other information such as preferences, special requests, etc. We undertake to safeguard the confidentiality of your personal data on our servers which are located in our hotel.
Our website uses a third party platform to manage reservations: Base7. This service provider processes your personal data on our behalf to help us in administering hotel bookings. Base 7 is bound by confidentiality clauses as well: https://www.base7booking.com/privacy-policy/
3. By providing the information when using our services online such as the Contact Form, Table Reservation Form, Fitness Subscription Form, Online Grocery Delivery Form, Reservation Form for Hotel Deals & Packages
In order to provide various services online, we require basic personal information such as name, preferred contact details, etc. In principle, no personal data is left behind when visiting our website.
We reserve the right to use any personal data made available to us by way of exchanging information or placing orders for marketing purposes. We do not guarantee the confidentiality of e-mails and other electronic means of communication.
Why do we collect personal information
1.To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2.To understand your needs and preferences.We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
3.To develop, enhance, market or provide products and services.For example, we look at our guests' use of our services so that we can better understand how to improve our services.
4.To manage and develop our business and operations.For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
5.To meet legal and regulatory requirements.
You can manage how we use your personal information by:
Asking for a copy of the personal data we hold about you
Informing us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you
In certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data. Only authorized personnel are permitted to access personal data in the course of their work.
We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities.
We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
For any legal matter the Tribunal of Lausanne, Switzerland will be responsible and the Swiss laws will apply.
For questions or concerns, please write to us: